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Frequently Asked Questions
1. What products do you offer?
We offer a variety of products including T-shirts, seasonal hoodies, tumblers, tote bags and key fob wristlets.
2. Do you have a size guide?
Yes. Size and measurement information is provided on each apparel product page. Measurements are also shown in the product photos to help you choose the best fit.
3. What materials are your products made from?
Our products are made from a variety of quality materials. T-shirts and hoodies may be made from cotton or cotton/polyester blends, while our tumblers are stainless steel. Our handmade tote bags and key fob wristlets are made using a variety of fabrics and materials. Specific material information is provided on each product page.
Ordering and Payment
4. How do I place an order?
Simply browse our products, select the items you'd like to purchase, and add them to your cart. When you're ready, proceed to checkout and follow the prompts to complete your order.
5. What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at darlingdivinedesigns@gmail.com. We will do our best to accommodate your request, but changes or cancellations may not be possible once your order has been processed or production has begun.
Shipping and Delivery
7. Do you offer international shipping?
No. At this time, we only ship orders within the United States.
8. How long will it take to receive my order?
Most orders are ready to ship and are typically processed within 1 business day. Once your order has shipped, delivery times depend on your location and the shipping method selected at checkout. Processing times may be longer for personalized or made-to-order items.
9. How can I track my order?
Once your order ships, you will receive an email with your tracking information. You can use the tracking number to monitor your package's delivery status.
Returns and Exchanges
10. What is your return policy?
We accept returns within 15 days of delivery for eligible items. Items must be unused and in their original condition. Personalized items are not eligible for return. Customers are responsible for return shipping costs. Please contact us at darlingdivinedesigns@gmail.com for return instructions. For complete details, please see our Return Policy.
11. Can I exchange an item?
Exchanges may be available for eligible items, depending on the product and availability. Personalized items are not eligible for exchange. Customers are responsible for return shipping costs. Please contact us at darlingdivinedesigns@gmail.com to request an exchange and receive instructions.
Product Care
12. How do I care for my t-shirts and hoodies?
For best results, wash apparel in cold water and use a gentle cycle. Turn garments inside out before washing and tumble dry on low heat or air dry. Following these care instructions can help preserve the fabric and design.
13. Are your tumblers dishwasher safe?
No. Our tumblers are handwash only. To help preserve the design and keep it looking vibrant, we recommend washing them gently by hand with mild soap and avoiding the dishwasher and abrasive cleaners.
14. How do I clean my tote bag?
Care instructions may vary depending on the tote bag's material and design. In general, we recommend spot cleaning with a damp cloth when possible. If a deeper cleaning is needed, follow the care instructions provided on the individual product page. Avoid bleach and harsh cleaners.
15. How do I care for my key fob wristlet?
To keep your key fob wristlet looking its best, spot clean the fabric with a damp cloth when needed. Avoid soaking the wristlet or using bleach or harsh cleaners. Allow it to air dry completely. Wipe metal hardware and charms with a soft, dry cloth as needed.
Custom Orders
16. Do you offer custom designs?
Custom design requests may be available for select products and bulk orders. Please contact us at darlingdivinedesigns@gmail.com to discuss your ideas, availability, and pricing.
17. Can I personalize my order?
Personalization may be available on select products. Please check the individual product page for available personalization options and instructions. Personalized items are not eligible for return or exchange.
darlingdivinedesigns@gmail.com
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